Privacy Policy

Our Commitment to Your Privacy

At Arun Prakai, protecting your personal information is fundamental to how we operate. This Privacy Policy explains our practices regarding the collection, use, and protection of your data when you interact with our professional cleaning services for hospitality, aviation, and corporate sectors in Thailand.

We are committed to transparency and compliance with Thailand's Personal Data Protection Act (PDPA) and international data protection standards. This policy applies to all information collected through our website, service inquiries, and business relationships.

Information We Collect

Personal Information You Provide

When you contact us or request our cleaning services, we may collect:

• Name and professional title for business communications
• Email address and phone number for service coordination
• Company name and facility details to understand your requirements
• Service preferences and specific cleaning needs
• Any other information you choose to share in inquiries or consultations

Automatically Collected Information

When you visit our website, we automatically collect:

• IP address and general location data to understand our audience
• Browser type and device information for compatibility
• Pages viewed and time spent on our website
• Referral source to improve our marketing efforts
• Cookies and similar technologies as detailed in our Cookie Policy

Service-Related Information

During our business relationship, we may collect:

• Facility specifications and cleaning requirements
• Service history and performance feedback
• Communication records for quality assurance
• Payment and billing information for active clients

How We Use Your Information

Service Delivery and Communication

We use your personal data primarily to provide our professional cleaning services, respond to inquiries, coordinate service schedules, and maintain effective communication about your facility's needs. This includes sending service confirmations, updates, and relevant information about our hospitality, aviation, or corporate cleaning programs.

Website Improvement and Analytics

We analyze website usage data to understand how visitors interact with our content, which helps us improve the user experience, optimize our service information, and ensure our website effectively communicates our capabilities to potential clients in Thailand's hospitality, aviation, and corporate sectors.

Marketing and Business Development

With your consent, we may use your contact information to share updates about our services, industry insights relevant to facility management in Thailand, and information about new cleaning programs or capabilities that might benefit your operations. You can opt out of marketing communications at any time.

Legal Compliance and Business Operations

We process data as necessary to comply with legal obligations under Thai law, maintain accurate business records, protect our legitimate business interests, and fulfill contractual obligations to our clients. This includes documentation required for quality assurance and regulatory compliance in our service sectors.

Information Sharing and Disclosure

We do not sell, rent, or trade your personal information. We share data only in the following limited circumstances:

• Service Providers: We work with trusted third parties who assist with website hosting, analytics, email communications, and business operations. These partners are contractually obligated to protect your data and use it only for specified purposes.
• Legal Requirements: We may disclose information when required by Thai law, legal processes, or government requests, or when necessary to protect our rights, property, or safety, or that of our clients and staff.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, with notification and continued privacy protection.
• With Your Consent: We may share information for other purposes when we have obtained your explicit consent to do so.

Data Security Measures

Technical Safeguards

We implement industry-standard security measures to protect your personal data, including secure server infrastructure, encrypted data transmission, regular security assessments, and access controls that limit data access to authorized personnel only. Our systems are designed to prevent unauthorized access, disclosure, or loss of information.

Organizational Measures

Our team receives training on data protection practices and privacy regulations. We maintain clear policies for data handling, restrict access based on business necessity, and regularly review our procedures to ensure ongoing compliance with Thailand's PDPA and international privacy standards.

Data Breach Response

While we take extensive precautions, no method of transmission or storage is completely secure. In the unlikely event of a data breach that affects your personal information, we will notify affected individuals and relevant authorities as required by Thai law, and take immediate steps to mitigate any potential harm.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected:

• Active client data is retained throughout our business relationship and for a reasonable period afterward to address any service-related matters
• Inquiry and contact form data is kept for up to two years to facilitate follow-up communications
• Financial and contractual records are retained as required by Thai accounting and tax regulations
• Website analytics data is anonymized and retained indefinitely for business analysis purposes
• Data is securely deleted or anonymized when no longer needed, unless legal obligations require longer retention

Your Rights Under Thai PDPA

Right to Access

You have the right to request access to the personal data we hold about you and to receive information about how we process it.

Right to Rectification

If your personal data is inaccurate or incomplete, you have the right to request corrections or updates to ensure the information we hold is accurate.

Right to Erasure

You can request deletion of your personal data when it's no longer necessary for the purposes it was collected, subject to our legal obligations for record retention.

Right to Data Portability

Where technically feasible, you have the right to receive your personal data in a structured, commonly used format and to transmit it to another service provider.

Right to Object

You may object to processing of your personal data for direct marketing purposes or when processing is based on legitimate interests. We will cease such processing unless we demonstrate compelling legitimate grounds.

Right to Withdraw Consent

Where we process your data based on consent, you have the right to withdraw that consent at any time, without affecting the lawfulness of processing before withdrawal.

Your Rights and Opt-Out Instructions

You are not required to provide any personal information when using this website. If you prefer not to share your data, you may:

• Avoid filling out contact forms, account registrations, or any data-submitting features
• Disable cookies through your browser settings (see our Cookie Policy for more details)
• Contact us directly to request the deletion of any previously shared personal data
• Opt out of marketing communications by using the unsubscribe link in our emails

We respect your privacy choices. If you would like us to delete your data, please reach out to us at the contact details provided on our Contact page. We will process your request promptly and in accordance with applicable data protection laws.

International Data Transfers

Our operations are primarily based in Thailand. However, some of our service providers may process data outside of Thailand. When we transfer personal data internationally, we ensure appropriate safeguards are in place through standard contractual clauses, adequacy decisions, or other approved mechanisms to protect your information in accordance with Thai PDPA requirements.

Children's Privacy

Our services are designed for business-to-business relationships and facility management professionals. We do not knowingly collect personal information from individuals under 18 years of age. If we become aware that we have inadvertently collected data from a minor, we will take steps to delete such information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or business operations. When we make significant changes, we will update the "Last updated" date at the top of this page and may notify you through our website or via email if you have provided contact information. We encourage you to review this policy regularly to stay informed about how we protect your data.

Questions About Privacy?

If you have questions about this Privacy Policy, wish to exercise your data protection rights, or have concerns about how we handle your personal information, please contact us:

Email: [email protected]

Phone: +66 2 670 8241

Address: Empire Tower, 195 South Sathorn Road, Sathorn, Bangkok 10120, Thailand

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